Help Center
Mondofi Lite Access Control App Buildings
Mondofi Lite Residents > 10) Suite Screen
Overview of Suite Screen
The top section of the Suite screen shows the profile photo and full name of the account holder logged-in.
Tapping the profile photo or full name will direct you to the Personal Information screen, allowing you to update your account.
Learn more here: Profile, Personal Information
On the Suite screen, the following functions are available:
- Access Control – change your settings related to access control to the building.
- Amenity Bookings (if offered in your building) – allows you to book Amenities
- Issue Request – allows you to report issues to building management
- Visitor Parking (if offered if your building) – allows you to provide digital visitor parking passes to your guests
- MoPoints (if offered in your building) – an in-house currency which can be redeemed for purchases through the Mondofi App
Access Control Screen
Tapping Access Control on the Suite screen will display available Access Control settings and functions:
- Publish name on display screen (Enabled by default). This will Display/Hide your name on the building’s access display screen.
- If Enabled, then your full name will appear on the Building’s Access Control Panel, for visitors to find you.
- If Disabled, then your full name will not appear on the Building’s Access Control Panel. Visitors can only connect with you via your Suite Number.
- Call forwarding (Disabled by default). Controls whether calls from the Building’s Access Control Touch Screen are made directly to your phone number.
- If Enabled, you will only receive voice calls from the entry system through the Mondofi app. This will ensure any Access Control calls are made through the Mondofi App, and not directly to your phone. Note: the one-way video feed feature is not available with call-forwarding.
- If Disabled, you will receive one-way video calls from the Building’s Access Control Panel via your smartphone, if you are logged-in to the Mondofi Mobile App.
Important: if Call Forwarding is enabled, pressing *9 after receiving a call from the Building’s Touch Screen will Unlock the Door associated with the location the call was made from.
Updating Your Call Forwarding Phone Number
Tapping on “Call forward to” will display a window prompting you to update your phone number.
Tapping on Update will update the phone number that is called via the Access Control Touch Screen.
Unlocking Building Doors on Demand
Specific common area Building Doors can be unlocked on-Demand at any time via the Mondofi Mobile App.
From the Access Control screen, tap on the Unlock Door option.
This will display a list of Building Doors which have been enabled for this feature.
Simply tapping on any Door on the list will immediately Unlock that Door.
Pending Issue Details
On the Issue Details screen, the summarized information appears at the top of the screen.
A thread of messages related to the issue made by the Building Managers or Administrators will be listed.
If there are many messages, you may scroll them.
Issue Request
Intro
Tenant Issues are created by Building Managers to track the progress of an issue concerning a Suite, and to facilitate communication with any concerned Tenants and other Administrators.
Pending Issues
Tapping Issue Request on the Suite screen will display reported issues related to your Suite.
By default, a list of Pending issues is displayed (if any)
You may view a list of Resolved issues by tapping the tab labeled Resolved at the top.
The Issue Request list summarizes information about each issue, including:
- Issue Type
- Description of the issue
- Status (Pending or Resolved)
- Date and time of the Latest Update
Tapping on an Issue on the Issue Request list will display the Issue Details.
Pending Issue Image
If a Message contains an Image, it is displayed as an image thumbnail in the message.
You may view the full image by tapping on the image thumbnail.
You may also download the image to your device by tapping the download icon on the top-right corner of the screen.
Resolved Issues
On the Issue Request screen, tapping the Resolved tab at the top will list all Resolved issues for your Suite.
The Issue Request list summarizes information about each issue, including:
- Issue Type
- Description of the issue
- Status (Pending or Resolved)
- Date and time of the Latest Update
Tapping a list item will display the Issue Details.
Resolved Issue Details
Tapping on an Issue on the Issue Request list will display the Issue Details.
The general information is provided at the top.
A thread of messages related to the issue made by the Building Managers or Administrators will be listed.
If there are many messages, you may scroll them.
Resolved Issue Image
If a Message contains an Image, it is displayed as an image thumbnail in the message.
You may view the full image by tapping on the image thumbnail.
You may also download the image to your device by tapping the download icon on the top-right corner of the screen.
Visitor Parking
In the SUITE tab of your Mondofi app, click the button that is titled “Visitor Parking”.
Click “NEW BOOKING”.
Fill out the simple form with:
- Visitor Name
- Visitor Phone Number
- Booking Start Time
- Booking End Time
- Notes (for your building manager or concierge – Optional field)
Then click BOOK.
Your visitor will then receive an SMS message with a link that they click to enter their License Plate information.
Your visitor enters their License Plate information and then clicks “Submit”.
Your visitor will then see their confirmed parking pass and you will see it in your app as well.
