Help Center
Residents
Residents > 3) Book Elevator Appointment
Overview
If their Suite requires an Elevator to access, a new Tenant to a Mondofi Building may Book an Elevator for themselves to use on their move-in date.
The new Tenant may choose the date and time of the Elevator Booking, and the booking is scheduled for a 2-hour period. Once booked, the Elevator is reserved for the Tenant to use for their move-in purposes.
Email Received: Rental Application Approved
Once your Rental Application review process is completed and your Lease Agreement is signed & approved, an email will be sent to your registered email address.
The email will include the following attachments:
- A copy of your signed Residential Tenancy Agreement (Lease Agreement)
- A copy of your Application for Tenancy
- A copy of any Addendums applicable to the Lease Agreement
The email will include the following links:
- Download and Install the Mondofi Mobile Application to your smartphone
- Submit your Banking Information
- Book an Elevator (if applicable)
Note: The option to Book Elevator is available only if the Leased Unit requires an elevator for access.
If the Leased Unit does not require an elevator to access, then the option may not be included in the email.
Book An Elevator
Clicking on Book Elevator located in the Rental Application Approved email will direct you to the Scheduling Calendar.
All available 30-minute time slots for viewing are marked in Green.
You may cycle through the weeks by clicking the arrows in the top-left and top-right corner of the calendar.
Clicking on one of the Green time slots will turn it Yellow, indicating that it is selected.
Review the Booking details located adjacent to the Calendar (or below, if viewing on a Mobile device).
To proceed, click the Book button.
As the Elevator Booking is scheduled, a Booking Confirmed message will appear on your screen, which includes the date and time of the booking once again.
Clicking Ok will redirect you back to the Mondofi Homepage.
Email Received: Elevator Appointment Booked
Once the elevator is booked, you will receive an email confirming the booking.
The email will include:
- Building Name and Address
- Suite Number
- Date of the Appointment
- Time of the Appointment
- Contact Name for Meeting
- Contact Phone Number for Meeting
Email Received: Elevator Appointment Rejected
In certain cases, your Elevator Appointment may need to be Canceled by an Administrator.
If so, you will receive an email with the subject line “Elevator Appointment Rejected”.
The email will contain a link to Reschedule the Elevator Booking.
To proceed, click the Rebook Here button, from the body of the email.
Reschedule Elevator Appointment
Clicking on Rebook Here located in the Elevator Appointment Rejected email will direct you to the Scheduling Calendar for Elevator Bookings..
All available 30-minute time slots for viewing are marked in Green.
You may cycle through the weeks by clicking the arrows in the top-left and top-right corner of the calendar.
Clicking on one of the Green time slots will turn it Yellow, indicating that it is selected.
Review the Booking details located adjacent to the Calendar (or below, if viewing on a Mobile device).
To proceed, click the Book button.
As the Elevator Booking is scheduled, a Booking Confirmed message will appear on your screen.
An email with the appointment details will be sent to you with the subject line “Elevator Appointment”.
Clicking Ok will redirect you back to the Mondofi Homepage.
Email Received: Elevator Appointment Rescheduled
Once the elevator is booked, you will receive an email confirming the booking.
The email will include:
- Building Name and Address
- Suite Number
- Date of the Appointment
- Time of the Appointment
- Contact Name for Meeting
- Contact Phone Number for Meeting
