Updating Your First and Last Name

To change your First name and Last name in the app, type the revised name into the First Name and Last Name fields.

To commit the update, click on Save.

To cancel the changes inputted, click the Back button in the top-left corner of the screen. 

Once Saved, the updated first name and last name will appear on the Mobile App, as well as on your file for Administrators.

Note: Changes made here will not affect your lease agreement.

Updating Your Email Address

Update your email address by tapping the Edit icon on the right-hand side of the Email field.

This will open an Update email form.

Input the new email address and your old password. 

Note: entering your old email address will not work.

Once entered, tap on  Send Verification .

If the old password is correct, then a message will appear notifying you that an email change request has been sent to the new email address.

Verifying your new email address

An email will be sent to the new email address, requesting confirmation. 

This is a verification step, helping to ensure that the new email address was entered correctly.

To confirm, please click the Send Verification button in the email.

Simultaneous to the Confirm Email Address email with subject line “Request To Change Email”, an email had also been sent to your old email address, notifying you that a change has been requested.

Updating Phone Number

Send Verification Code

On the Profile screen, typing a new phone number into the Phone Number field will display a Send Verification Code button below the number field. 

Tapping Send Verification Code will immediately send a text message (SMS) to the new phone number provided, containing a 4-digit code.

Enter Security Code

In the Mobile App, you will be directed to a new screen to Enter Security Code. 

The 4-digit security code is valid for 60 seconds.

If the code expires, then you may repeat the process of entering the new phone number on the Profile screen.

Once you’ve entered the code, tab Submit.

If the code is correct, then your Phone Number will be updated.

In the Mobile App, you will be directed to the Suite Screen (Home screen), and a message will be briefly displayed, confirming that Profile updated successfully.

Updating Profile Picture

Tapping the profile image will display the upload options, which include:

• Take Photo now with your device
• Choose Photo from your device

Tap on one of the options to proceed.

Take Photo

Tapping Take Photo on the upload options menu, will trigger your device’s camera to turn on, allowing you to immediately take a photo.

Take the desired photo, that will appear as your Profile Picture.

Once the photo is taken, you will be asked to confirm whether the image is Ok, or if you wish to Retry.

If you wish to retake the photo, then tap Retry.

If you wish to use this photo, then tap Ok.

Edit Photo

You may Crop the image by moving and resizing the white rectangle on the photo. 

Dragging the center of the white rectangle will move it across your screen. 

Dragging the edges of the white rectangle will resize it. 

Tapping the rotate icon in the top-right corner will rotate the image 90 degrees clockwise.

Please ensure that the entire front or back of the ID card is clearly visible.

Once ready, please click the checkmark button on the top-right corner of the screen to proceed. 

To cancel, click the cancel button on the top-left corner of the screen.

Once confirmed, your Profile Picture will be updated, and will appear in your Profile.