Mondofi Car Share Pre-Trip Info
Important: On your mobile device, you must allow access for Mondofi to access your device ‘Location’.
Mondofi Mobile Application
All actions available to Members with the Mondofi Car Share program are accessed through the Mondofi Mobile Application.
On the Mondofi Mobile Application, on the MOCAR screen, you may create new bookings and view any of your upcoming bookings or your ongoing booking. Prior bookings, and their details, are also accessible by tapping the History tab.
Locating the Vehicle
All Vehicles are located in the Designated Parking area of their corresponding Home Building.
You must have an ongoing or upcoming booking to locate your Vehicle.
On the Mondofi Mobile Application, on the MOCAR screen, under the Trips tab, tapping “View” will display your booking details, including an interactive map of your geographical region.
The map initially shows your device’s location as a blue dot. A blue continuous line may appear between your current location towards the Vehicle, which is indicated by a blue pin.
You must be near the vehicle in order to proceed.
Rental Period Start
If your Booking was created with the “Schedule” option, then the Rental Period start time has been Scheduled at a future time. If this is the case, then your Rental Period will automatically begin at the specified time.
If your Booking was created with the “Book Now” option, your Rental Period will start immediately once you confirm your reservation.
Pre-Trip Inspection
Once the Rental Period has started, you must complete a Pre-Trip Inspection within 15 minutes of the start time.
Failure to do so will result in cancellation of your booking, and a Cancellation Fee may be applied to your account as per the Rate Schedule.
To proceed with the Pre-Trip Inspection, tap the Complete Inspection button.
The Pre-Trip Inspection process includes the following:
1. A walk-around inspection of the Vehicle, inspecting the Vehicle for the following:
- Tires are properly inflated
- Windshield has no cracks
- No unreported scratches on body
Please tap each checkbox as each inspection point is completed.
2. A review of the existing Damage Report in the Mondofi Mobile Application, as reported by Members and ensuring any currently existing damage, dents or scratches to the Vehicle has been reported.
If any new damage, dents or scratches exist on the Vehicle that are not included in the Damage Report, you must report them by tapping the Report Damage button. Further instructions are available in the next section of this document.
Important: any unreported damage, dents or scratches may result in charges levied against you for the cost of required repairs, replacement parts, and any applicable Services Fees as outlined in the Rate Schedule.
Please make sure to report any new damage, dents or scratches via the Mondofi Mobile Application as indicated above or by contacting the Mondofi Call Center at 1-855-566-2272.
