Help Center
Car Share
Car Share > 1) Registration
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On the Mondofi Mobile App, tapping MOCAR (Mondofi Car Share) for the first time will will initiate the Car Share application process.
The first steps in the Application process includes reading and accepting:
Tap each checkbox once complete, then tap op the button labelled I Agree & Continue.
Note: Before being granted access to Mondofi Car Share, your Banking Information must be Approved. If you already submitted your Banking Information, please contact your Building Manager.
Verify Driver’s License, Overview
Next, your Driver's License information must be submitted.
Please complete the form, with the following information:
- Upload a Photo of your Driver’s License, Front Side
- Upload a Photo of your Driver’s License, Back Side
- Take a Selfie, to validate that the driver’s license belongs to you
- Specify the Country or Province of Issue
- Provide Driver’s License Number
- Provide Your Full Name as it appears on your Driver’s License
- Provide License Expiry Date
- Provide Your Birthdate
Photo of Front & Back Side of Driver’s License
Please upload or take two photos of your BC Driver's License:
- Front Side
- Back Side
Tapping on either boxes labeled Front Side or Back Side will display a menu of options available to upload a photo:
- Take Photo
- Choose Photo Library
Note: the first time you tap on Take Photo, you may be asked to Allow Mondofi to take pictures and record video.
To proceed, please grant permission.
Option 1: Take Photo
Tapping Take Photo, will trigger your device's camera to turn on, allowing you to immediately take a photo.
Take a photo of the front or back of the ID card, depending which field you’re submitting the photo under (Front or Back).
Once the photo is taken, you will be asked to confirm whether the image is Ok, or if you wish to Retry.
If you wish to retake the photo, then tap Retry.
If you wish to use this photo, then tap Ok.
Editing the Photo
You may Crop the image by moving and resizing the white rectangle on the photo.
Dragging the center of the white rectangle will move it across your screen.
Dragging the edges of the white rectangle will resize it.
Tapping the rotate icon in the top-right corner will rotate the image 90 degrees clockwise.
Please ensure that the entire front or back of the ID card is clearly visible.
Once ready, please click Submit to proceed.
Once submitted, the MOCAR screen will be updated and display the uploaded image in the box under which it was submitted.
Please ensure to upload:
- A photo of the front of your ID under the Front field.
- A photo of the back of your ID under the Back field.
Option 2: Choose Photo from your Device
Tapping Choose Photo Library will open your device's file browsing, prompting you to select a photo from your device.
Browse your device and select a photo of your front or back of your ID card.
You may Crop the image by moving and resizing the white rectangle on the photo.
Dragging the center of the white rectangle will move it across your screen.
Dragging the edges of the white rectangle will resize it.
Tapping the rotate icon in the top-right corner will rotate the image 90 degrees clockwise.
Please ensure that the entire front or back of the ID card is clearly visible.
Once ready, please click Submit to proceed.
Once submitted, the MOCAR screen will be updated and display the uploaded image in the box under which it was submitted.
Please ensure to upload:
- A photo of the front of your ID under the Front field.
- A photo of the back of your ID under the Back field.
Take a Selfie to Validate Driver’s License
In order to validate that the Driver’s License belongs to the Mondofi account holder, an additional photo taken through the Mondofi App must be uploaded.
In this step, you must take a selfie (photo of yourself) with your device's camera, in order to verify that the driver's license belongs to you, the Mondofi account holder.
Tap on the large box with a plus (+) symbol, under Take a Selfie.
If prompted, please allow permission for Mondofi to take pictures and record video, in order to proceed.
Tapping the question mark (?) next to Take a selfie will display more information and instructions about this step.
Taking the Selfie
Tapping Take a Selfie box will trigger your device's camera to turn on (if permission is granted), allowing you to immediately take a photo.
Initially, your device’s back camera may be activated.
To swap between back camera and front camera, click on the rotate icon in the bottom-right corner of the screen.
Take a clear, well lit photo of your face.
Once the photo is taken, you will be asked to confirm whether the image is Ok, or if you wish to Retry.
If you wish to retake the photo, then tap Retry.
If you wish to use this photo, then tap Ok.
Tapping Ok will upload the photo, and it will appear inside the Take a Selfie box, on the Mocar screen.
Submitting Driver’s License Information
Input Driver’s License information accurately, providing the following information:
- Country or Province of Issue
- License Number
- Full Name
- License Expiry Date
- Birthdate
Once all information is entered, including the required photos of your Driver’s License and Selfie, please click Submit to proceed.
Choose Payment Method
After submitting your Driver’s License information, you will be asked to select a credit card as the default method of payment for Mondofi Car Share.
The Choose Payment Method screen displays the credit cards you’ve added to your Mondofi account.
To add a new credit card, tap the Add New Card button at the bottom of the screen.
Once one or more credit cards are added to your account, you may select a credit card by tapping on the credit card.
The radio button indicates which credit card is selected.
To assign the credit card, click Continue .
Any subsequent changes to your Mondofi Car Share Payment Method can be made from the Payment Method screen, under Profile.
Arrange your Driving Record to be Submitted
Once you have submitted your Driver’s License information via the App, please request your driving record to be sent from your driver’s licensing office directly to carshare_records@mondofi.com .
If you have a BC Driver’s License, you may request your driving record from ICBC online or by phone at 1-800-950-1498 or 604-661-2800 from 8:00 a.m. - 5:00 p.m. (Monday - Friday).
Mondofi only accepts driving records directly from ICBC and not from individuals (exceptions can be made for those with driving records outside of BC).
If you have a Driver’s License from another jurisdiction, then you must provide an up-to-date official driving record from the issuer of your Driver’s License. Your driving record abstract must be in English, or supplemented by a certified English translation.
Tapping Go To Homepage will direct you to the Suite screen in the Mondofi Mobile App.
If you access the MOCAR screen in the Mondofi Mobile App while your Driver’s License and Records are pending review, then you will be presented with a message stating “Verifying Your Information”.
To review the ICBC Contact Information, click on the ICBC Contact Number link.
