View Rent Information

Tapping View More on the Rent Info section displays the financial details about your rent.

This information includes:

• Suite Number
• Building Name and Address
• Monthly Rent, Parking and Other Monthly Fees
• Date when Next Payment is Due
• Monthly Amount Due
• Total Due This Month
• Total Paid This Month
• Amount Remaining Due This Month
• Any Penalty Amounts
• Total Amount Remaining Due

Tapping the “i” icon in the center of each list item will display a brief explanation about the item.

View & Download Lease Agreement

Tapping Lease on the Suite screen will display further details on your lease, including:

• Suite Number
• Building Name
• Building Address
• Banking Information Status
• Lease Period
• Lease Start Date
• Lease End Date

To download a copy of your Residential Tenancy Agreement, tap on the download icon in the top-right corner of this screen.

Walkthrough

Introduction

At the Start of a Tenancy, a Walkthrough is performed by the Agent together with the new Tenant. During the walkthrough, all of the Suite’s Locations are inspected to determine their condition. 

At the End of Tenancy, another walkthrough is performed to determine any changes in the Suite’s condition.

Some significant changes in condition may result in the Landlord keeping the Tenant’s Damage Deposit.

Important: During Start of Tenancy Walkthrough, it is in the Tenant’s best interest to be thorough in the inspection of the Suite. They should indicate any findings to the Agent during the Walkthrough.

Condition Inspection Report, Suite Partitions

Tapping Walkthrough on the Suite screen will display the Condition Inspection Report, which details the results of the walkthrough performed at Start of Tenancy.

All Suite Partitions are listed on this page (such as Entry, Kitchen, Living Room, etc).

Tapping on a Suite Partition will reveal its Inspection Points, along with any details recorded during the Walkthrough.

Condition Inspection Report, Inspection Points

Tapping on a Suite Location will reveal its Inspection Points. 

An Inspection Point is a distinct checklist item where a Condition can be recorded, along with any Notes and an Image, during the Walkthrough.

Some examples include:

• The Entry Suite Location may have Inspection Points: 
  • Walls and Trim, Closets, Floor Carpet, etc.
• The Kitchen Suite Location may have Inspection Points:
  • Walls & Trim, Oven, Refrigerator, Dishwasher, etc.

Possible Conditions are as follows: 

• Damaged
• Scratched
• Fair
• Broken
• Poor
• Dirty
• Missing
• Stained

If no Condition is recorded for the Inspection Point, then it is deemed as Good.

Condition Inspection Report, View & Download Full Image 

If an Image was uploaded to an Inspection Point during the Walkthrough, then an image thumbnail will appear on the Inspection Point. 

Tapping the image thumbnail will display the full image.

The image can be downloaded to your device by tapping the download icon in the top-right corner of the screen.

Issue Request

Intro

Tenant Issues are created by Building Managers to track the progress of an issue concerning a Suite, and to facilitate communication with any concerned Tenants and other Administrators.

Pending Issues

Tapping Issue Request on the Suite screen will display reported issues related to your Suite. 

By default, a list of Pending issues is displayed (if any)

You may view a list of Resolved issues by tapping the tab labeled Resolved at the top.

The Issue Request list summarizes information about each issue, including:

• Issue Type
• Description of the issue
• Status (Pending or Resolved)
• Date and time of the Latest Update

Tapping on an Issue on the Issue Request list will display the Issue Details.

Pending Issue Details

On the Issue Details screen, the summarized information appears at the top of the screen.

A thread of messages related to the issue made by the Building Managers or Administrators will be listed. 

If there are many messages, you may scroll them. 

Pending Issue Image

If a Message contains an Image, it is displayed as an image thumbnail in the message. 

You may view the full image by tapping on the image thumbnail.

You may also download the image to your device by tapping the download icon  on the top-right corner of the screen.

Resolved Issues

On the Issue Request screen, tapping the Resolved tab at the top will list all Resolved issues for your Suite.

The Issue Request list summarizes information about each issue, including:

• Issue Type
• Description of the issue
• Status (Pending or Resolved)
• Date and time of the Latest Update

Tapping a list item will display the Issue Details. 

Resolved Issue Details

Tapping on an Issue on the Issue Request list will display the Issue Details. 

The general information is provided at the top.

A thread of messages related to the issue made by the Building Managers or Administrators will be listed. 

If there are many messages, you may scroll them.

Resolved Issue Image

If a Message contains an Image, it is displayed as an image thumbnail in the message. 

You may view the full image by tapping on the image thumbnail.

You may also download the image to your device by tapping the download icon  on the top-right corner of the screen.

Access Control Screen

Tapping Access Control on the Suite screen will display available Access Control settings and functions:

• Publish name on display screen (Enabled by default). This will Display/Hide your name on the building’s access display screen.
  • If Enabled, then your full name will appear on the Building’s Access Control Panel, for visitors to find you.
  • If Disabled, then your full name will not appear on the Building’s Access Control Panel. Visitors can only connect with you via your Suite Number.
• Call forwarding (Disabled by default). Controls whether calls from the Building’s Access Control Touch Screen are made directly to your phone number.
  • If Enabled, you will only receive voice calls from the entry system through the Mondofi app. This will ensure any Access Control calls are made through the Mondofi App, and not directly to your phone. Note: the one-way video feed feature is not available with call-forwarding.
  • If Disabled, you will receive one-way video calls from the Building’s Access Control Panel via your smartphone, if you are logged-in to the Mondofi Mobile App.

Important: if Call Forwarding is enabled, pressing *9 after receiving a call from the Building’s Touch Screen will Unlock the Door associated with the location the call was made from.

Updating Your Call Forwarding Phone Number

Tapping on “Call forward to” will display a window prompting you to update your phone number.

Tapping on Update will update the phone number that is called via the Access Control Touch Screen.

Unlocking Building Doors on Demand

Specific common area Building Doors can be unlocked on-Demand at any time via the Mondofi Mobile App. 

From the Access Control screen, tap on the Unlock Door option.

This will display a list of Building Doors which have been enabled for this feature.

Simply tapping on any Door on the list will immediately Unlock that Door.